User manual SONY VAIO VPC-M11M1E/B TROUBLESHOOTING GUIDE

[. . . ] Recovery and Troubleshooting Guide Please create your recovery discs immediately after setup. Contents Finding what to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Recovery and backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Follow the on-screen instructions to disable BitLocker Drive Encryption temporarily. 4 If you have saved your backup copy to an external hard disk drive or discs with an external optical disc drive, connect the external device to your computer. 5 Select Restore your computer using a system image that you created earlier and click Next. 6 Select Select a system Image and click Next. 10 Follow the on-screen instructions. 18 Option B: Backing up and restoring your data when you cannot start Windows Use the Rescue Data software to back up your data when you cannot start Windows, and use the VAIO Data Restore Tool software to restore files which have been backed up with the Rescue Data software. Notes on using the Rescue Data software Handle rescued files with care to protect from unauthorized access. Keep recovery discs in a secure place to protect from unauthorized copying of your data on the built-in storage device because this software can be launched from the recovery discs. Rescued files which are not encrypted on the built-in storage device can be easily accessed by unauthorized users using recovery discs. To protect rescued files from unauthorized access, set the power-on or hard disk password or use the Windows hard disk drive encryption feature. Using this software does not guarantee to back up all the data on your built-in storage device. Sony assumes no liabilities for any loss of your data arising out of the backup process. Disable the Windows hard disk drive encryption feature before using this software. Be sure to use the power cord or the AC adapter to power your computer when using this software. To rescue your data 1 Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again. The Windows Boot Manager is displayed. If you have not yet created the recovery discs, follow these steps: 1 Turn on your computer. On models with the ASSIST button, instead of performing the steps 1 and 2 mentioned above, you can press the button while the computer is off or in Hibernate mode to launch the VAIO Recovery Center. 3 Skip the following step 2 and go to step 3. 2 Press the M or m key to select Start VAIO Recovery Center and press the Enter key. 3 Select Rescue Data and Start. 4 Follow the on-screen instructions. It is recommended that you select an external hard disk drive as a location to save rescued files if you select Custom data rescue. 19 The backup process automatically stops and your computer restarts if the process has not completed within 64 hours. To resume the process, follow the steps 1 to 3, click to select the Resume canceled process check box, and Next. Do not disconnect an external hard disk drive or optical disc drive during the rescue process. Rescued files may be divided into two or more files and saved on a location to save the rescued files or renamed depending on the location you selected. To find out which types of media your optical disc drive supports, see the on-screen User Guide. Use an external hard disk drive or optical disc drive that supports the i. LINK or USB connections to save rescued files. You need to install a software driver if you use an external hard disk drive or optical disc drive that does not support an i. LINK or a USB connection. To restore your data with the VAIO Data Restore Tool software 1 Click Start, All Programs, and VAIO Data Restore Tool. The VAIO Data Restore Tool window appears. 2 Click Next. If the User Account Control window appears, click Yes. If you are currently logged onto your computer as a standard user, you may be prompted to enter an administrator name and password. For instructions on how to use the software, see the help file included with the software. If necessary, move the restored files to an original location. 20 Option C: Backing up and restoring your data using a restore point What is a restore point? A restore point is created automatically, for example when installing a software driver, and used to restore your computer system files to a previous state. Even though the restore point is created automatically, we recommend that you create the restore point manually before installing any software or software drivers on your computer, because your computer may become unstable or slow after installing new software or changing the Windows settings. [. . . ] Contact the software publisher or designated provider for technical support. * Applicable to notebook computers only. The charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. A message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode This problem could be due to the battery pack not being installed properly. [. . . ]