User manual SONY VAIO VPCEE4E1E TROUBLESHOOTING AND RECOVERY GUIDE

[. . . ] The number of necessary discs, the types of media you can use, and the capacity of the USB flash drive you need will be displayed during the Recovery Media creation process. Click Recovery & restore, select Recovery, and then click Create Recovery Media. Follow the on-screen instructions. Recovering your computer To restore your computer back to its original factory condition, follow one of the recovery methods below. [. . . ] To perform the custom recovery, select Tools and click Start advanced recovery wizard. 7 Follow the on-screen instructions. 4-272-832-11 (1) © 2011 Sony Corporation Printed in China 3 Follow the on-screen instructions. See the back side. Backing up and restoring your data Troubleshooting To restore system files using the restore point when you cannot start Windows 1 2 3 Follow steps 1 to 4 in "To recover from Recovery Media" of Recovering your computer on the front side. Press the or key to select Repair Windows 7 and press the Enter key. If the appropriate keyboard layout is not selected, you may not be able to enter the password correctly. To back up and restore your data when you can start Windows If you can start Windows, back up and restore your data with the Windows feature. To use the features, click Start, Control Panel, System and Security, and Backup and Restore. If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. Read the troubleshooting information in this section or the on-screen User Guide. Visit the VAIO online support web site. Recovery problems I cannot recover from the recovery area Recover your computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue. Common problems My computer does not start When using your computer for the first time, To back up and restore your data when you cannot start Windows When you cannot start Windows, back up your data with VAIO Care Rescue. To restore files which have been backed up by VAIO Care Rescue, use VAIO Data Restore Tool. I cannot create Recovery Media Try the suggestions below: 1 2 4 Restart your computer. Download and install the latest updates using VAIO Update. Select your operating system and click Next. Back up your files with Rescue Data if you have changed the files after you backed up them using the Windows backup feature. Try other reliable media. Restoring your data using a restore point A restore point enables you to restore your computer system files to the previous state when the restore point was created. Typically, a restore point is created automatically, for example when you install a software driver. However, we recommend that you create the restore point manually on the Control Panel window before installing any software or software drivers on your computer. 5 6 7 Click System Restore. If the Choose a different restore point option is displayed in the System Restore window, select it and click Next. Restart your computer if the window prompts you to restart the computer. I cannot complete the recovery process Disconnect all unnecessary external devices from your computer. Try the suggestions below: Check the condition of Recovery Media. If 8 9 you are using optical discs, check the discs for dirt or damage. If the discs are not clean, clean them and try recovering your computer again. [. . . ] Wait for 10 to 15 seconds, then restart your computer and enter the correct password. The password is case sensitive, so be sure to check letters for the current case before you enter the password. The charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack I cannot remember the power-on password If you have forgotten the power-on password, contact an authorized Sony service/support center. To solve this problem, turn off your computer and remove the battery pack. [. . . ]