User manual SONY VAIO VPC-EE3E0E/WI TROUBLESHOOTING GUIDE

[. . . ] Do not press the drive eject button while creating Recovery Media, as doing so may result in a failure of the process. Keep the Recovery Media in a secure place. Recovering your computer To restore your computer back to its original factory condition, follow one of the recovery methods below. [. . . ] Follow the on-screen instructions. 3 Follow the on-screen instructions. 4-258-288-11 (1) © 2010 Sony Corporation Printed in China See the back side. Backing up and restoring your data Troubleshooting To restore system files using the restore point when you cannot start Windows 1 2 3 Follow steps 1 to 3 in "To recover from Recovery Media" of Recovering your computer on the front side. If the appropriate keyboard layout is not selected, you may not be able to enter the password correctly. To back up and restore your data when you can start Windows If you can start Windows, back up and restore your data with the Windows feature. To use the features, click Start, Control Panel, System and Security, and Backup and Restore. If you have any problem operating your computer Try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. Read the troubleshooting information in this section or the on-screen User Guide. Visit the VAIO online support web site. Recovery problems I cannot recover from the recovery area Recover your computer from Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care Rescue. Common problems My computer does not start Make sure your computer is securely plugged To back up and restore your data when you cannot start Windows When you cannot start Windows, back up your data with VAIO Care Rescue. To restore files which have been backed up by VAIO Care Rescue, use VAIO Data Restore Tool. I cannot create Recovery Media Try the suggestions below: 1 2 4 Restart your computer. Download and install the latest updates using VAIO Update. Select your operating system and click Next. Back up your files with Rescue Data if you have changed the files after you backed up them using the Windows backup feature. Try other reliable discs. Restoring your data using a restore point A restore point enables you to restore your computer system files to the previous state when the restore point was created. Typically, a restore point is created automatically, for example when you install a software driver. However, we recommend that you create the restore point manually on the Control Panel window before installing any software or software drivers on your computer. 5 6 7 Click System Restore. If the Choose a different restore point option is displayed in the System Restore window, select it and click Next. Restart your computer if the window prompts you to restart the computer. I cannot complete the recovery process Disconnect all unnecessary external devices from your computer. Try the suggestions below: 1 8 9 If you are trying to recover your computer from Recovery Media, check the media for dirt or damage. If the media are not clean, clean them and try recovering the computer again. [. . . ] The password is case sensitive, so be sure to check letters for the current case before you enter the password. The charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack I cannot remember the power-on password If you have forgotten the power-on password, contact an authorized Sony service/support center. To solve this problem, turn off your computer and remove the battery pack. [. . . ]