User manual JUNIPER NETWORKS NETWORK CHANGE PLAN REVIEW SERVICE DESCRIPTION DOCUMENT 10-2010

[. . . ] Service Features and Deliverable Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Detailed review of hardware and software configuration changes needed for successful network change. Review Customer's contingency roll back procedure if applicable. 3. 1. 4. Network Change Optimization Recommendation Juniper engineers provide recommendation to optimize Customer's process based on suggested best practices. Proactively identify implementation issues and provide recommendation on changes to Customer's test plan associated with the network changes. Provide recommendation on how to optimize the network change method and procedure wherever there is opportunity to minimize implementation time and service disruption. Advise the Customer on any relevant best practices for the network change. Deliver a written report on the recommendations. 990334 ­ October 2010 Juniper Networks, Inc. Page 2 of 4 Network Change Plan Review - Service Description Document ­ October 2010 4. Customer Responsibilities Juniper Networks' obligation to provide the applicable Services is conditional upon Customer meeting the following obligations. Provide information on the current software releases running in their network infrastructure and current configurations as and when requested by Juniper to enable delivery of the service deliverables mentioned in this offering. Provide hardware and software inventory along with configuration data as and when requested by Juniper Networks to enable delivery of the service deliverables in this offering. Provide information on network change procedure and change control process. to 5:00 p. m. , local time, Monday through Friday, excluding Juniper Networks observed holidays. Services shall be delivered remotely from an authorized Juniper Networks location unless specified otherwise. Customer understands and agrees that Juniper Networks may, in its sole discretion, subcontract the performance of part of the Service. Network Change Plan Review service reports are available in English only. 6. The Services require two and half (2. 5) consulting credits if redeemed using the Consulting Credits purchased by the Customer 6. 2. [. . . ] 1194 North Mathilda Avenue Sunnyvale, CA 94089 USA Phone: 888. JUNIPER (888. 586. 4737) or 408. 745. 2000 Fax: 408. 745. 2100 APAC Headquarters Juniper Networks (Hong Kong) 26/F, Cityplaza One 1111 King's Road Taikoo Shing, Hong Kong Phone: 852. 2332. 3636 Fax: 852. 2574. 7803 EMEA Headquarters Juniper Networks Ireland Airside Business Park Swords, County Dublin, Ireland Phone: 35. 31. 8903. 600 EMEA Sales: 00800. 4586. 4737 Fax: 35. 31. 8903. 601 Copyright 2009 Juniper Networks, Inc. Juniper Networks, the Juniper Networks logo, Junos, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered marks, or registered service marks are the property of their respective owners. [. . . ]