User manual JUNIPER NETWORKS JUNOS SPACE SERVICE NOW DATASHEET

[. . . ] Junos Space Service Now is the control point that enables the service automation infrastructure. Service Now includes components that seamlessly work within a customer's environment and are securely integrated with Juniper's case management and contract management systems for service automation delivery. These components include: · Advanced Insight Scripts, running on Junos OS-based devices, are event-specific incident management scripts written based on the experience and knowledge of a Juniper Networks Technical Assistance Center (JTAC) engineer. [. . . ] · Service Now works with the embedded technology in Junos OS to create an incident detection and early warning system that keeps constant vigil for potential platform problems, and proactively notifies customers about potential risks--performing expert analyses to prevent problems before they arise. · The information collected from devices is presented in an easily accessible format that automates and speeds troubleshooting and ultimately the resolution of problems. · By providing the ability to open cases with JTAC from the Service Now console, and by sending the necessary information to JTAC to quickly and effectively identify and resolve problems, operational processes are simplified and efficiency increased. · Service Now provides a centralized platform that stores and tracks detected incidents, maintains troubleshooting information collected, and tracks the status of associated cases escalated to JTAC. · Service Now also automates inventory management, providing asset details for managed devices along with details such as serial number, part number, and description. This can save numerous hours otherwise spent in manual tracking and updates. Scalable Solution Service Now is an integral part of the Junos Space platform, implemented as a scalable fabric of physical or virtual appliances that work collaboratively. With the Junos Space scalable fabric architecture, you can expand or contract your fabric by simply adding or deleting nodes as needed. Each physical or virtual appliance node is fully utilized, and the nodes work together to provide a scalable and resilient platform. Secure Interfaces Service Now has been engineered to accommodate customer requirements for data and information confidentially. All data transferred from Service Now to JSS originates from Service Now, and standards-based security techniques for authentication, encryption, and entitlement are used for all communications. Customers also have the option to control the extent of information shared with Juniper by adjusting the level of information sent to JSS through four levels of filtering--from no sharing to full share. using the information that customers are able to share, Juniper Networks is uniquely positioned to determine potential risks to the customer's network, to perform detailed troubleshooting, and to provide a superior customer experience. Figure 2: Service Now incident screen 2 Flexibility in Configuration and Operation With an easy to use Web 2. 0 GuI-based interface, Service Now is designed to simplify operations. The intuitive user interface allows for easy configuration and operation, enabling users to quickly ramp up and employ Service Now to automate their inventory management and incident management tasks. Specifications Client Browser Support Supported browsers include Firefox 3. 0, Internet Explorer 7. 0, and above. VMware Version Junos Space works with vMware vSphere 4. 0 and above. Junos Space Junos Space is an open, extensible network platform for developing and hosting network management applications that reduce cost and complexity. One of the core members of the Juniper Networks Junos Platform, Junos Space uses the same design principles and open systems approach as Junos OS to enable programmability at the network application layer. Juniper Platforms Service Now runs on Juniper Networks devices running Junos OS 9. 0 and later releases. Junos Space Platform Service Now is recommended on Junos Space 2. 0 and above. Features and Benefits Junos Space is a multipurpose application platform designed to be simple, smart, and open. · Simple--Platform interface is oriented around business intent, not technology, with the system guiding the user rather than the other way around. · Smart--Core platform provides network abstractions and automation to enable smart applications, and it includes best practices to automate repetitive tasks, minimize user input, and scale services. · Open--Platform architecture is open and explicitly designed to enable partners to build and deploy applications that are smart, simple, and easy to use. Service Now features include: · Automated fault identification via in-device, script-based failure monitoring · Automated troubleshooting data and log collection · Automated configuration collection · Automated ticket generation · Automated inventory management Juniper Networks Services and Support Juniper Networks is the leader in performance-enabling services and support, which are designed to accelerate, extend, and optimize your high-performance network. [. . . ] 1194 North Mathilda Avenue Sunnyvale, CA 94089 uSA Phone: 888. JuNIPER (888. 586. 4737) or 408. 745. 2000 Fax: 408. 745. 2100 www. juniper. net APAC Headquarters Juniper Networks (Hong Kong) 26/F, Cityplaza One 1111 King's Road Taikoo Shing, Hong Kong Phone: 852. 2332. 3636 Fax: 852. 2574. 7803 EMEA Headquarters Juniper Networks Ireland Airside Business Park Swords, County Dublin, Ireland Phone: 35. 31. 8903. 600 EMEA Sales: 00800. 4586. 4737 Fax: 35. 31. 8903. 601 To purchase Juniper Networks solutions, please contact your Juniper Networks representative at 1-866-298-6428 or authorized reseller. Copyright 2010 Juniper Networks, Inc. Juniper Networks, the Juniper Networks logo, Junos, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered marks, or registered service marks are the property of their respective owners. [. . . ]