User manual HP PHOTOSMART 7345 Basic Guide

[. . . ] 57 ii basics guide get started welcome 1 1 Thank you for purchasing an HP Photosmart printer!Your new printer comes with the following documentation to help you get started and get the most out of your printer: · Setup Guide -- This poster contains quick and easy instructions to help you set up your printer and install the printer software. Basics Guide --This booklet includes a quick reference guide to help you get acquainted with your new printer. It describes how to use the basic features of your printer, and it contains hardware troubleshooting information. [. . . ] Possible cause Your printer may not be getting good data from the other device or hub. OR Two-way communication between the printer and the computer was interrupted by another device attached to the hub. Solution Try the following: · Connect the printer directly to the USB port on the computer. · Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer. · Try disconnecting other USB devices from the hub and print your document again. Make sure you are using a USB cable length that is supported by your printer. See the specifications section of the HP Photosmart Printer Help for the supported USB cable length. Try the following: · Unplug the USB cable from the computer, then plug it in again. · Make sure the cable is securely attached to both the computer and to the USB port on the back of the printer. · Restart your computer. Windows PC only I have connected my printer using a USB cable, and when I try to print I get a message saying THERE WAS AN ERROR WRITING TO DOT4. There is a problem with the USB connection. 36 basics guide Problem When I connect a USB cable between the printer and my computer, I get an error saying YOU HAVE CONNECTED YOUR COMPUTER TO THE PRINTER'S FRONT USB PORT. Possible cause You have connected your computer to the camera port on the front of the printer. This port should only be used to connect an HP direct-printing digital camera to the printer. Solution Try the following: · Connect the USB cable to the USB port on the back of the printer. If you were installing the printer software when you received the error message, try the following: Windows PC 1 Uninstall the printer software. Insert the printer software CD into your computer, click Remove HP Photosmart software, then follow the instructions on your computer screen. See the Software Setup & Product Support booklet for instructions. Insert the printer software CD into your computer, select Uninstall from the Installer, then follow the instructions on your computer screen. See the Software Setup & Product Support booklet for instructions. troubleshooting: USB connection problems 37 Problem Windows PC only When I connect a USB cable between the printer and my computer, an UNKNOWN DEVICE message appears. Possible cause Static electricity has built up in the cable between your computer and printer. OR The software could not identify the printer; the printer-USB connection may be defective. Solution Try the following: 1 Disconnect the USB cable from your printer. 5 Plug the USB cable back into the USB port on the back of the printer. 6 If UNKNOWN DEVICE continues to appear in the New Hardware Wizard dialog box, check www. hp. com for updates or contact HP Support and Services. See the Software Setup & Product Support booklet that came with your printer for contact information. printer problems Problem Printing is very slow. (continued on next page) Possible cause Your computer may have less than the recommended system requirements. Solution Check the amount of free RAM (memory) and the processor speed of your computer. [. . . ] Macintosh · Click Best on the Paper Type/ Quality panel in the Print dialog box. Use the number shown on the photo index page to select the photos to print. You may not have selected Best print quality. You are printing in Reserve Mode with the black print cartridge installed AND borderless printing is OFF. The photos I selected for printing using the numbers on the camera LCD, did not print. Your camera may assign numbers to your photos that do not match the numbers that the printer assigns to them. 54 basics guide Problem The photos I marked for printing in my camera do not print. Possible cause Some digital cameras (such as the HP 318 and HP 612) let you mark photos for printing on both the camera's internal memory and on the memory card. [. . . ]