User manual HP DESKJET 970C

[. . . ] HP DeskJet Printer User's Guide for Windows 970C Series English HP Customer Care Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care-- award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution!HP Customer Care Online is a great place to start for answers to questions about your HP DeskJet printer--24 hours a day, seven days a week. If you have a modem connected to your computer and subscribe to an online service, or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites: English: French: German: Japanese: Korean: Portuguese: Simplified Chinese: Spanish: Traditional Chinese: http://www. hp. com/support/home_products http://www. hp. com/cposupport/fr http://www. hp. com/cposupport/de http://www. jpn. hp. com/CPO_TC/eschome. htm http://www. hp. co. kr/go/support http://www. hp. com/cposupport/pt http://www. hp. com. cn/go/support http://www. hp. com/cposupport/es http://support. hp. com. tw/psd From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email. HP Customer Care by Phone Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. [. . . ] If the paper creases going through the printer, the paper might be unsuitable for banner printing. · If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. 2 Go to the Features tab, check Two-Sided Printing, then check Automatic. 4 Go to the Features tab of the HP DeskJet Printer Properties dialog box. 5 Check Two-Sided Printing, then check Automatic. Text is printing off the edge of the page. The print quality is poor. Colors are wrong or missing. Banners aren't printing correctly. The Automatic Two-Sided Printing Module is attached, but you can't select the Automatic option in the Two-Sided Printing section of the Features tab. 39 3 Getting Help When Things Go Wrong What if. . . Check this. . . · Re-attach the Automatic Two-Sided Printing Module. See "Installing the Automatic Two-Sided Printing Module" on page 3. · Check the Features tab to ensure you have checked Two-Sided Printing. · Be sure that you have selected a supported media size (see page 47) in the software program that you are using. · Check the Setup tab to ensure you have chosen the correct paper orientation. · See the HP DeskJet 970C Series Printer Network Guide for Windows. · See Appendix D, "Frequently Asked Questions About USB (Universal Serial Bus)" on page 67. Two-Sided printing was selected, but printing is only on one side of the paper. In Two-Sided Printing, the binding margin appears in the wrong place. You are having USB problems. Clearing a Paper Jam If the paper jams in the printer: 1 Pull the paper out of either the IN tray or the OUT tray. 2 Press the Resume Button on the front of the printer to clear the paper jam. If the paper jam was not cleared by pressing the Resume Button, and you cannot remove the jammed paper from the front of the printer, follow the steps in the next section. If the Automatic Two-Sided Printing Module is attached and the paper jam is in the Module: 1 Turn your printer off. 2 Press the button on top of the Two-Sided Printing Module and lower the access door. Press top button to access rollers 3 Pull the jammed paper out of the Module, then close the access door. 4 Turn your printer on, then print your document again. 40 3 Getting Help When Things Go Wrong If the Automatic Two-Sided Printing Module is attached and the paper jam is in the back of the printer: 1 Turn your printer off. 2 Simultaneously press the release buttons, located on each side of the module, to remove the module. Press buttons to remove Module 3 Pull the jammed paper out of the printer, then replace the Module. 4 Turn your printer on, then print your document again. If the Rear Access Door is attached and the paper jam is in the back of the printer: 1 Turn your printer off. 2 Turn the knob on the Rear Access Door (counterclockwise) and remove the door. 3 Pull the jammed paper out of the printer, then replace the Rear Access Door. 4 Turn your printer on, then print your document again. Note: If you were printing labels, see if a label has come unglued from a label sheet while going through the printer. Note: If after clearing the paper jam the cartridge cradle sticks, remove and reinstall the print cartridges. For instructions, see "Replacing Print Cartridges" on page 31. 41 3 Getting Help When Things Go Wrong HP Customer Care User Forums HP Customer Care HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. [. . . ] The duration of the Year 2000 warranty extends through January 31, 2001. B. Limitations of Warranty 1. 70 Index Numerics 2400 x 1200 dpi 7, 38, 63 A accessories iii, 45 Advanced tab 6, 9 Automatic Two-Sided Printing ink drying 4 manual 18, 20 module installation 3 paper jams 41 paper types 4 Printer Properties dialog box 4 B banners choosing paper for 64 metric sizes 64 minimum margins 65 printing 19 Best mode 63 print speed 63 bi-directional cable iii binding book 20 tablet 20 book binding 20 buttons Apply 6 Cancel 1, 6 Factory Settings 6 Help 6 OK 6 Power 1 Resume 1, 40 Cancel button 1 capacity, paper tray iv cards choosing paper for 64 metric sizes 64 minimum margins 65 printing 12 cleaning print cartridges 34 printer 4 color printing iv color resolution 63 Color tab Windows 3. 1x 61 computer, controlling from 1 Configuration tab 27 Customer Care 42 customer support 42 E energy usage 63 envelope slot 2 envelopes choosing 64 metric sizes 64 minimum margins 65 printing multiple 10 printing single 10 environment, operating 63 Estimated Ink Levels tab 26 F Factory Settings button 6 FCC statement 69 features iv Features tab 6, 8 Windows 3. 1x 60 D DeskJet Toolbox accessing 24 Configuration tab 27 Estimated Ink Levels tab 26 How Do I?tab 62 Printer Services tab 25 Windows 3. 1x 62 dialog boxes HP Printer Properties 5 dimensions 63 door, rear access 41 DOS, printing iv, 59 dpi 2400 x 1200 printing 7, 38, 63 PhotoREt 7, 38, 63 Draft mode 63 print speed 63 drivers 42 duty cycle 63 G getting help, See help H help iv customer 42 electronic iv HP Customer Care 42­44 information sources iv on the printer iv right-click iv technical support 42 web sites and user forums iv high resolution printing 2400 x 1200 dpi 7, 38, 63 PhotoREt 7, 38, 63 How Do I?tab 62 HP Customer Care 42­44 HP JetDirect External Print Server iv C cables connecting 37, 67 parallel iii recommended iii USB iii 71 I I/O interface 63 icons, print cartridge status 30 IN tray 2 capacity of 64 ink drying cycle 4 Estimated Ink Levels tab 26 streaking 33 installing Automatic Two-Sided Printing module 3 parallel port software 53 USB cable 56, 67 USB software 55, 56 N noise emissions 64 printer 5 Normal mode 63 print speed 63 O online support, web site iv operating environment 63 ordering parts and accessories 48 OUT tray 2, 64 P paper metric sizes 64 minimum margins, by type 65 size 64 specifications 64 weight of 64 paper guides 2 paper jams 37, 40 recovering from 40 paper sizes and minimum margins 65 by paper type 64 paper trays capacity iv, 64 envelope slot 2 IN tray 2 OUT tray 2 positions 2 paper type Automatic Two-Sided Printing Power button 63 consumption 63 cord iii light 63 power adapter iii previewer 8 print cartridge status 29 icons 30 Print Cartridge Status light 63 print cartridges cleaning 33, 34 damage from refilling 36 light 32 problems 32, 33 recommended temperatures J jams, See paper jams 33 replacement 31 status 29 status light 1 storing 33 using 33 print margins 65 print modes 2400 x 1200 dpi 63 Best 63 Draft 63 Normal 63 print problems 33 print quality iv 2400 x 1200 dpi 7 and USB daisy chain 68 cleaning print cartridges 33 PhotoREt 7 using refilled print cartridges L labels and paper jams 40 choosing types to use 64 printing 14 LED indicator statement 69 lights Online 1 Print Cartridge Status 1, 29, 32 Resume 1 M maintenance print cartridges 29 printer 4 manual two-sided printing 18 margins banners 65 minimums, by paper type 65 media size 64 weight, recommended 64 metric paper sizes 64 modes 2400 x 1200 dpi 63 Best 63 Draft 63 Normal 63 printing speeds 63 47 paper types 10­23 Automatic Two-Sided Printing 36 print quality problems 33 print server iv print settings 5 print speed Best mode 63 Draft mode 63 Normal mode 63 specifications 63 print technology 63 4 parallel cable setup 51 parts 45 Photo Paper Printing 7, 38, 63 photographs printing 14 PhotoREt iv, 7, 38, 63 posters printing 18, 19 72 printer accessories iii cleaning 4 components iii connections 37 controlling 1 dimensions 63 driver updates 42 drivers 42 list of parts iii maintenance 4 noise 5, 64 package contents iii paper trays 64 print settings 5 rear access door 3 recommended cables iii setting up iii software 42 software updates 42 specifications 63 weight 63 Printer Properties dialog box Automatic Two-Sided Printing posters 18, 19 quality 33 single envelope 10 types of media 10­23 printing problems 33, 37 problems error writing to USB port 68 ink streaks 33 installing printer software 37 LPT1 error 68 paper jams 40 print cartridges 33 printing 37 setup 37 USB 58, 67, 68 using refilledprint cartridges 36 Q quality iv printing 33 Setup tab 6, 7 Windows 3. 1x 60 single envelope slot 2 size, media 64 software HP JetDirect External Print Servers iv installing parallel port 53 installing Windows 3. 1x 53 locating 5 print settings 5 USB installation 55 Windows printer drivers 42 software compatibility 63 specifications 63 speed, printing 63 status, Print Cartridge Status light 1 stuck paper, See paper jams supplies 45 system requirements 66 R rear access door 3, 41 recycle 1 regulatory notices 69 release notes iv, 62 requirements, system 66 resolution 2400 x 1200 dpi 7 black 63 color 63 PhotoREt 7 True Type Text 63 Resume button 40, 63 Resume light 63 T tablet binding 20 tabs Advanced 6 Configuration 27 Estimated Ink Levels 26 Features 6, 8 How Do I? [. . . ]