User manual BUSINESS OBJECTS DATA SERVICES MANAGEMENT CONSOLE ADMINISTRATOR GUIDE

[. . . ] Data Services Management Console: Administrator Guide BusinessObjects Data Services XI 3. 0 (12. 0. 0) Copyright © 2008 Business Objects. patents, which may cover products that are offered and licensed by Business Objects: 5, 555, 403; 5, 857, 205; 6, 289, 352; 6, 247, 008; 6, 490, 593; 6, 578, 027; 6, 831, 668; 6, 768, 986; 6, 772, 409; 6, 882, 998; 7, 139, 766; 7, 299, 419; 7, 194, 465; 7, 222, 130; 7, 181, 440 and 7, 181, 435. Business Objects and the Business Objects logo, BusinessObjects, Business Objects Crystal Vision, Business Process On Demand, BusinessQuery, Crystal Analysis, Crystal Applications, Crystal Decisions, Crystal Enterprise, Crystal Insider, Crystal Reports, Desktop Intelligence, Inxight, the Inxight Logo, LinguistX, Star Tree, Table Lens, ThingFinder, Timewall, Let there be light, Metify, NSite, Rapid Marts, RapidMarts, the Spectrum Design, Web Intelligence, Workmail and Xcelsius are trademarks or registered trademarks in the United States and/or other countries of Business Objects and/or affiliated companies. All other names mentioned herein may be trademarks of their respective owners. [. . . ] The Access Server now includes the selected Job Servers in the set of available service providers. Shut down the service providers controlled by the selected Job Servers. The Access Server finishes processing any current requests and no longer includes the selected Job Servers in the set of service providers available to process requests for this service. Data Services Management Console: Administrator Guide 111 7 Real-Time Jobs Configuring and monitoring real-time services The Administrator completes this action during the next service provider update. Related Topics · Updating service providers on page 112 To restart a service provider 1. Select the check box next to a Job Server if you want to restart its service providers. Note: Only select Restart if the service providers controlled by this Job Server are currently enabled. To check, select the Configuration tab and view service provider status in the Job Servers for Service section. The Administrator completes this action during the next service provider update. The Administrator shuts down any service providers controlled by the selected Job Servers and immediately restarts the minimum number of service providers. For example, you might restart a service provider after a computer running its Job Server reboots following a crash. Updating service providers At a specified provider update interval, the Access Server updates service providers. When updating service providers, the Access Server balances the work load--starting or stopping service providers as necessary--and implements other events that you initiated since the last update. When balancing the work load, the Access Server checks the number of requests in a service queue and the minimum idle time for a service. If the number of requests in a service queue is greater than the number of service providers started, the Access Server tries to start a new service provider. Conversely, if the minimum idle time for a service is more than 10 minutes, the Access Server will shut down a service provider. However, the number of service providers cannot exceed the maximum number of instances configured nor can it be less than the minimum number of instances configured. 112 Data Services Management Console: Administrator Guide Real-Time Jobs Configuring and monitoring real-time services 7 When implementing events that you initiated, the Access Server: · · · · · · Enables service providers Disables service providers Reconfigures service providers Restarts service providers Adds service providers Removes service providers Related Topics · To set the service provider update interval on page 108 Monitoring services Use the Administrator to monitor services. With the Administrator you can: · View service status -- From the Access Server Status page or Real-Time Service Status page, view whether a service is running or not. View service provider status -- From the Real-Time Service Status page, click a service name to view: · · · · The statistics for a particular service. Using this information, you can monitor and evaluate system performance. The status of all service providers in that service. · View logs -- The "Access Server" node provides access to current and historical service provider trace and error logs. Related Topics · · · · · To view the status of services on page 114 Service statistics on page 133 Service provider statistics on page 135 To view the statistics for a service provider on page 114 To view the logs for a service provider on page 193 Data Services Management Console: Administrator Guide 113 7 Real-Time Jobs Configuring and monitoring real-time services To view the status of services 1. For each service, this page shows the overall status and statistics about the number of service providers started and the number that is possible. Indicator Description A green indicator means the service is operating properly. A yellow indicator means that some aspect of the service is not working, and that the Access Server is attempting to reestablish the service using error handling. A red indicator means one or more aspects of the service is not working, and the Access Server cannot reestablish the service. 3. If a service shows a yellow or red status, click the service name to get more information. Related Topics · · Service statistics on page 133 Troubleshooting on page 187 To view the statistics for a service provider 1. [. . . ] · Job Server cannot start real-time service If this error occurs, the status for the related service and its service provider would be red and you would be able to open the error log file from the Service Provider Status page. Make sure that the job is properly indicated for the service called in the Real-Time Service Status page. Make sure that the real-time jobs are available in the repository associated with the Job Server. Make sure the repository and the Access Server are connected to the Administrator and that the repository is available. [. . . ]