User manual BORLAND SILKPERFORMER REMEDY DATASHEET

[. . . ] DATA SHEET SILKPERFORMER® REMEDY Product Overview SilkPerformer® is a proven, powerful and easy-to-use load and stress testing solution for optimizing the performance of business applications, such as Remedy ARS. [. . . ] Server-side Diagnostics With the addition of the Server Analysis Module, you can monitor server statistics and automatically correlate data with load test results to identify ongoing problems with your system's back-end servers, even those located behind firewalls. Code-level Root-cause Resolution For deep-down, code-level resolution of performance issues, Borland offers dynaTrace Diagnostics®. Fully integrated, click-through drill down delivers a multi-tier performance breakdown to identify the root cause of performance bottlenecks, down to the offending line of code for both JavaTM and . NET applications. Key Benefits REDUCE COSTS WHILE LOWERING THE RISK OF PERFORMANCE RELATED FAILURES SilkPerformer ensures the quality of Remedy implementations by measuring the performance from the end-user perspective - while also monitoring system performance - in a variety of scenarios under dynamic load conditions. SilkPerformer can reduce costs and minimize risks by helping you: Accurately assess Remedy performance, scalability and reliability characteristics before deployment Create realistic, reproducible load test scenarios to cover all critical use cases and requirements Realise test scripts quicker Make scripts easier to understand and customise Lower IT infrastructure costs through tuning and accurate capacity planning before deployment Detailed Feature Overview COMPLETE REMEDY AR WEB SYSTEM COVERAGE Remedy® AR System® Web solutions use a four-tier system architecture. SilkPerformer is the only enterprise-scale load testing tool that provides comprehensive coverage for all tiers in the Remedy ARS Web application. All communications between a web client browser and the mid-tier are done through a servlet called BackChannel. Servlets can accept parameters and allow add-in services to be created. The servlet has an API that must be followed to create valid requests. [. . . ] By implementing SilkPerformer for Remedy you can be assured that: Tests are accurate and repeatable Tests are quick to implement through built-in step-by-step workflow wizards DATA SHEET | SilkPerformer Remedy Realistic loads are generated to match your service level expectations All aspects and tiers of your Remedy Web ARS are covered SUPPORTED ENVIRONMENTS Protocols and Interfaces for Load Testing HTTP(S)/HTML, Unicode (UTF-8), SOAP (XML), WAP2 (WTLS, MMS), i-mode, streaming media (MS, Real), Adobe® Flex/AMF, FTP, LDAP, MAPI, IMAP, SMTP/POP, SSL, CORBA (IIOP), Java RMI (EJB/J2EE ), . NET Remoting, (D)COM, Oracle® Forms, Citrix® ICA, ODBC, ADO, Oracle Call Interface (OCI), DB2 CLI, TCP/IP, UDP, Tuxedo® ATMI, Jolt, Jacada®, TN3270E, TN5250 and T100/200+ Open Interfaces . NET Framework, Java Framework, VB Framework, COM Interface, DLL Interface Packaged Applications (CRM /ERP) Remedy ARS, SAP, PeopleSoft, Siebel, Oracle Applications Real-time Server Monitors Windows and UNIX® system/network counters, JMX, SNMP, Server counters for Microsoft IIS, ApacheTM, IBM® WebSphere®, BEA® WebLogic®, Oracle®, IBM® DB2®, Microsoft® SQL ServerTM Product Specifications and System Requirements Operating System Microsoft® Windows 7, Windows Vista®, Windows® 2003, Windows XP Memory 512 MB RAM (1024 MB recommended) Networking 10 MBit Ethernet (100 MBit recommended) (c) 2004 - 2009 Borland Software Corporation (a Micro Focus company). [. . . ]