User manual ASCOM TEMS AUTOMATIC BROCHURE

[. . . ] TEMSTM AUTOMATIC AUTONOMOUS NETWORK MONITORING SYSTEM 2 TEMSTMAUTOMATIC8. 1 GAIN CONTROL OF YOUR NETWORK'S QUALITY Inmanypartsoftheworld, today's wirelesstelecommunicationsindustryis characterizedbysaturatedmarkets, high churn, decliningrevenue, andlower-thanexpecteddatausage. Alloperatorsare lookingforwaystocontrolcosts, maximizetheirlimitedresources, maintain ahigh-qualityofferinginordertoattract newcustomers, andkeepexisting customerssatisfied. TEMSTMAUTOMATIC8. 1 3 HOWDOESANOPERATORKEEPCUSTOMERSSATISFIED?InthecompetitiveMobileInternetenvironment, deliveredQualityof Service(QoS)isthekey. Infact, goodQoScanmakethedifferencebetween asatisfiedsubscriberandaformersubscriber. Operatorsmusttakecontrol ofnetworkquality. Tobestmanagethis, theoperatormustreceivecontinuousfeedbackonthelivenetwork'sQoS, seetheimpactofoptimization effortsonaregularbasis, andhaveanaccuratemeansofmeasuringqualityasperceivedbysubscribers. [. . . ] To analyze problem areas, operators can choose to use TEMSTM PresentationtoaccessTEMSAutomaticdata, TEMSTMInvestigationdata, or TEMSTMPocketdata, andtopresentitgraphicallyasstatisticsinroutesorin plots/binsofanyshape. Thismakesiteasytoseethenetwork'sQualityof Service, whilealsoallowingoperatorstofindthecauseofanyproblem. All measurementsandevents(radioparameters, signaling, etc. )ofeachsingle conversation, fromcallsetuptocallend, canbepresentedonamap, ina spreadsheet, inlinecharts, andininformationwindows. Allviewsarelinked togetherformaximumbenefit. TEMS Automatic benefits all levels of the operator's organization. Reportsandotherinformationcanbedistributedthroughouttheorganizationtoshowindetailwhatthecurrentnetworksituationlookslike. Managersareabletosupervisetheorganization'sprocessesandthe servicesitoffers. TheycankeeptrackofKeyPerformanceIndicators, includingspeechqualitytargets, bystudyingreportsautomatically distilledfrommeasurementdataatuser-specifiedtimes. Theyareaided inmakingdecisionsoninvestmentsandorganizationalimprovements. Bygettingatightergriponend-to-endvoiceanddataquality, the companyisinabetterpositiontooffercustomersreliableservicelevel agreements. TEMSAutomaticresultscanalsogivemanagersanindirect viewoftheirownworkforce'sperformance. Networkplannerslearnaboutplaceswithrecurrentproblemsby requestingstatisticsconfinedtospecificareas. Thishelpsthemreveal deficienciesintheirlayoutortheunderlyingtheoreticalmodels, and providesinputforimprovements. Asaresulttheyareabletoboost networkutilizationandgetmaximummileageoutoftheexisting networkbeforenewinvestmentsaremade. Optimizersarenotifiedofallsortsoflocalmalfunctions(weaksignal reception, badC/I, lowdatathroughput, etc. ), promptingthemtotry outvariousadjustmentstothenetworkconfiguration. Formore intricateproblemsandin-depthanalyses, apost-processingsolution likeTEMSDiscoveryisanindispensablecomplement. TEMSTMAUTOMATIC8. 1 7 Marketingstaffcanextractstatisticsoncoverage, services, and customerusage, thusfurnishingthebasisforpreciselytargeted advertisingcampaigns. CustomerCarerepresentativescanviewreportsthatgivetheman idea ofwhichproblemsoccurinthenetworkinvariousareas. Theycan understandcoverageandavailableservicesaswell. Allofthis i nformationcanbeusedtobetteranswercustomerquestionsand a ddress oncerns. c NetworkOperationstaffcanmonitornetworkservicesandreceive SNMPalarmsfornon-workingservices. TEMSTM Automatic is an autonomous system that uses in-vehicle, fixed location, or handheld test probes. It sends network information back via the air interface to a central server for analysis and report generation. 8 TEMSTMAUTOMATIC8. 1 AUTONOMOUS NETWORK MONITORING BecauseTEMSAutomaticreliesupondevice-basedmeasurements, it trulytestsfromtheuser'sperspective. Itmonitorstheradiointerface, and conductsend-to-endvoiceanddatatesting. Itisunattendedandoperated remotely, freeing operations personnel from routine drive testing while providing more network data than directed drive tests can. It provides multi-technologysupportinasingleplatform, andcantestcompetitors' networksalongwiththeoperator'snetwork, foraccuratecomparison. TEMSAutomaticisdesignedtocollecthugeamountsofdatafromthe networkwithminimalhumaneffort. Thesystemisobjective, andcollects andrevealsnetworkqualityindependently, nomatterwhotheinfrastructureprovider(s)maybe. Avarietyoftestunits, includingmobileRemote Test Units (RTUs), handheld test units, and fixed RTUs, are deployed throughout the network to place test calls that simulate the end-user's experience. Thesetestunitsperformnetworktestingautomatically, accordingto flexible, user-definedmeasurementorders. Airinterfacedataisrecorded andsenttothecentralserveroverthedatachannel. Positioned data AGlobalPositioningSystem(GPS)receiverisintegratedinthetest units. Itcaptureslocationduringmeasurements, allowingdatatobegeographicallypositionedinmapviews. TEMSTMAUTOMATIC8. 1 9 Quality measurements TEMSAutomaticmeasuresuplinkanddownlinkvoiceanddata ervices s end-to-endfromtheuser'sperspective. Thisgivesoperatorscontrolover thequalitytheyareoffering, aswellastheabilitytotrackdownnetwork weak spots. Together with these KPI measurements, the system also supplies i n-depthtechnicalmeasurementsthatgiveaperfectfoundationforanalysis andproblemsolving. [. . . ] TEMS Automatic also supports wireless operators in verifying the accuracy of the location data and call success rates submitted to Public Safety Access Point (Emergency Call Center). This assists operators with fulfillinggovernmentmandatesforemergencycalls(E911/E112). [. . . ]